• Overview
    • The International Second Opinions service at Jiahui Health is dedicated to leveraging our standardized healthcare system to aid patients in rapidly and efficiently obtaining professional medical diagnoses and treatment plans on an international scale. Our services encompass the entire medical process, including international second opinions (written/video consultaions), expedited medical access through global green channels, local implementation of consultation plans at Jiahui, and continuous follow-up medical services.

      Service Items
      -Remote Written Consultations
      - Remote Video Consultations
      -Telepathology Services
      -Teleradiology Services
      -Expedited medical access through global green channels
      -Local implementation of consultation plans at Jiahui
      -Continuous follow-up medical services

      Participating Hospitals
      Massachusetts General Hospital US. Boston
      Mayo Clinic US. Rochester
      Children’s National Hospital US. Washington D.C
      UCLA Health US. Los Angeles
      Memorial Sloan Kettering Cancer Center US, New York
      MD Anderson Cancer Center US, Houston
      Stanford Medicine care US, California
      UCSF Medical Center US, San Francisco
      Brigham and Women's Hospital US. Boston
      City of Hope US. Los Angeles
      Cleveland Clinic US, Cleveland
      Cedars-Sinai Medical Center US. Los Angeles
      UChicago Medicin US, Chicago
      The Johns Hopkins Hospital US. Baltimore, Maryland
      Boston Children's Hospital US. Boston
      New York-Presbyterian US, New York
      Northwestern Memorial Hospital US, Chicago
      Cancer Institute Hospital of JFCR Japen, Tokyo
      Tokyo Women’s Medical University Hospital Japen, Tokyo
      National Cancer Center Japan Japen, Tokyo
      Keio University Hospital Japen, Tokyo
      Juntendo University Hospital Japen, Tokyo
      Toranomon Hospital Japen, Tokyo
      The University of Tokyo Hospital Japen, Tokyo
      Bangkok Dusit Medical Services Thailand, Bangkok
      - Bumrungrad International Hospital Bumrungrad International Hospital | Bangkok Thailand Thailand, Bangkok
      Bangkok Hospital Thailand, Bangkok
      Prince Court Medical Centre Malaysia, Kuala Lumpur
      Sunway Medical Centre Malaysia,Kuala,Sunway City
      Gleneagles Hospital Hong Kong China, Hongkong

      Key Service Features
      Professional Medical Support
      - Jiahui Health's full-time medical specialists are responsible for reviewing all medical records and their translations to ensure the accuracy of medical information;
      - Prior to consultations, any gaps in medical records or unperformed tests can be promptly completed at Jiahui.
      - Our attending medical specialists will communicate with overseas experts throughout the consultation process, and communicate with patients' local attending physicians when necessary;
      - Jiahui Health's multidisciplinary medical team of specialists will provide comprehensive and professional support to the patient's attending physician for the consultation.
      - Our attending medical specialists will provide in-depth interpretations of overseas doctors' suggestions after consultations, explaining and analyzing these for patients.

      Diversified Medical Solutions
      - For patients who want to compare treatment options from multiple overseas medical institutions, our multidisciplinary medical team can provide suggestions and help patients select the most suitable treatment scheme and hospital;
      - For patients who would like to continue receiving their medical service according to the treatment plan provided by overseas experts, Jiahui Health's standardized medical service system can provide the treatment accordingly;
      - For patients wanting to be enrolled in clinical trials, our international, institutional-level collaborations mean we can help patients obtain comprehensive clinical trial information and choose suitable clinical research programs;
      - For patients who will return to China after being treated abroad, we can provide follow-up care and arrange regular follow-up consultations with the attending physician from the overseas medical institution.

      Institutional-level Interactions
      - Jiahui's interactions with overseas medical institutions involve direct connections between hospitals, which enhances the efficiency and security of communication.
      - Institutional-level interactions gives patients access to the most suitable medical experts. For complex medical issues, it is more effective to get multidisciplinary support for accurate diagnosis and optimal care;

      Strict Confidentiality
      - Patients medical information is collected and processed under strict privacy rules;
      - International consultation work is carried out through professional platforms to protect patient information during medical information transmission and video conference.

      One-to-One Service
      - A designated liaison with a medical-related background will follow up on the case throughout its course.

      Contact Information
      Email: Internationaloffice@jiahui.com
      Phone: +86 (21)-5339-3393
      WeChat: Jiahui-GSN (or scan the QR code below)

      Office Hours: Monday to Friday, 9 AM-12 PM and 1 PM-6 PM (Beijing Time)


      Services and Process

      Our services include:

      Telepathology Consultation
      We will prepare and scan your tissue samples, and send the pathological images to an overseas collaborating institution for interpretation and a diagnostic consultation. If needed, we will prepare new tissue samples according to the specific requirements of the overseas medical institution.

      Teleradiology Consultation
      We will send your medical imaging files to the imaging department of an overseas collaborator for interpretation and a diagnostic consultation. If needed, our Medical Imaging Center will take new images according to the specific requirements of the overseas institution.

      Written Report/Video Consultation
      With the presence of Jiahui Health's attending medical specialists, patients will get a second or third opinion(written/video) from overseas experts for treatment plan suggestions or other suggestions related to diagnosis and treatment.

      Overseas Treatment
      We will support patients in the outpatient and inpatient service process and provide travel assistance for overseas treatment, including help with visa processing, transportation, translation, and consultations.

      Follow-up Care after Return
      Some patients will need follow-up medical care and regular consultations after returning to China. With your permission, we will obtain your medical records from the overseas medical institution and provide you with follow-up care accordingly. We will also help arrange regular, remote follow-up consultations with your overseas attending physicians.

      Guidelines for International Consultation Process
      Consultation and Consent
      A designated customer solution representative will provide a free consultation for you, recommend a suitable hospital and service type based on your conditions and needs, answer your questions, and help you sign your consent forms.

      Preparation and Translation of Medical Records
      We will help you collect, arrange, check, and translate necessary medical records. A Jiahui Health physician will review the translation to ensure its accuracy. The physician will also help you think of questions for the international consultation.

      Medical Records Submission
      We will transfer your medical records to our collaborating hospital, which will then select a suitable specialist to consult with you based on your condition and needs.

      Video Consultation/Written Consultation Report
      Based on your service type, your Jiahui Health physician will either hold a video consultation with an overseas specialist together with you, or discuss your conditions with an overseas specialist after the latter has issued a written consultation report. They will then provide you with the final recommendations and address any concerns you may have.

      Turn-around Time
      A detailed consultation report (or video consultation) will be generated within 2 - 3 weeks (excluding local and overseas public holidays) after all requested medical records are collected. If you have a preferred specialist, the consultation time will be based on that specialist's schedule.

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    2021-06-01
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